Frequently Asked Questions

Outlet Store is an e-commerce discount store dedicated to providing customers with incredible savings on a wide range of Unilever products. Our unique offering centers on items with a shorter remaining shelf life, which we sell at discounts of up to 80% off their regular retail prices.

Here's how Outlet Store works:

We specialize in offering a diverse selection of brand personal care FMCG products. These items, while still of the highest quality, have a shorter remaining shelf life compared to standard retail products.

Our product listings are dynamic and continuously updated. Items are listed and delisted on a monthly basis according to their shelf life. The shorter the remaining shelf life, the higher the discount we can offer to our customers.

We believe in providing you with unbeatable discounts without compromising on quality. Our model allows you to access premium personal care products at a fraction of the cost, making it a win-win for savvy shoppers looking to save big.

Yes, the products available on Outlet Store are genuine and safe to use. We take pride in offering products that are in perfect condition but have a shorter remaining shelf life. Here's why you can trust the authenticity and safety of our products:

1. Perfect Condition: Our products may have a shorter shelf life compared to regular retail items, but they are in perfect condition. We ensure that they meet our quality standards before listing them.

2. Clear Expiry Details: All product listings on our website provide exact and transparent expiration details. This means you know precisely what you are buying, including the product's expiration date.

3. Compliance with Regulations: Our products are sourced and offered in compliance with all relevant laws and regulations. We prioritize your safety and satisfaction.

At Unilever Outlet Store, we're committed to providing you with unbeatable discounts on high-quality personal care products while ensuring your peace of mind about their authenticity and safety.

The products offered on Outlet Store are discounted because they are near expiry items with clearly defined dates. We believe in providing an opportunity for price-conscious consumers to enjoy their favorite personal care FMCG products at the best prices when they need them.

Here's why our products are discounted:

Shorter Shelf Life: These products have a shorter remaining shelf life compared to regular retail items. We want to ensure that you receive products with sufficient time left for you to use and enjoy them.
Reduced Prices: To account for the shorter life span of these items, we offer them at significantly reduced prices. This allows you to access high-quality personal care products without breaking the bank.
Avoiding Waste: By offering these products at discounted rates, we also contribute to reducing product waste. Instead of letting products go to waste, we make them available to customers who can benefit from them before their expiry dates.

Rest assured that while these products have shorter remaining lifespans, they are still safe to use, meet quality standards, and come with clearly defined expiry dates. We are committed to providing you with authentic, quality products at unbeatable prices, allowing you to make smart and economical choices for your personal care needs.

Shipping Rates:

For all orders under 200 AED, a flat shipping fee of 10 AED applies.
Orders totaling 200 AED and above qualify for FREE shipping.

Delivery Options:

Dubai: We offer same-day and next-day delivery options for our valued customers in Dubai, ensuring you receive your order swiftly.

Surrounding Emirates: If you're located in the surrounding emirates, you can expect your order to be delivered within 1-2 days.

We understand that while we strive to provide you with a seamless shopping experience, there may be instances where you may need to return or seek a refund for your order. Here's an overview of our return and refund policy:

Temporary Unavailability or Out of Stock:

While we will do our best to procure and deliver your order, certain products may be temporarily unavailable or out of stock. In such cases, we will take the following actions:

Missing Items or Incorrect Items - If you did not receive the items you ordered, you will be issued a full refund if the payment was already made.
Partially Missing Items - If part of your order is missing, we will issue a partial refund for the price of the undelivered quantity or deliver the missing item(s) at our discretion.
Incorrect Items Delivered - If you received incorrect items, we will collect the incorrect items and provide the correct items to you or issue a refund at our discretion.

We will only accept returns for damaged goods or incorrect goods being delivered. If you believe you've received damaged or incorrect items, please contact our customer support team at outlet.store@unilever.com, and we will assist you with the return process.

Yes, we offer the flexibility for customers to make bulk purchases without order quantity limits. However, it's important to note that our bulk purchasing options are subject to the availability of stock within our existing portfolio.

Here's what you need to know about our wholesale and bulk purchasing options:

No Order Quantity Limits: You are welcome to purchase larger quantities of our products to suit your needs, whether for personal or business purposes.

Stock Availability: Our bulk purchasing options are dependent on the stock available within our existing online portfolio. We are unable to supply additional quantities beyond what is currently listed on our website.